A “Family Member” of the Community

Profile：

Fu Tianlei was born in 1984. He holds a Bachelor's degree and is a member of the Communist Party of China. He did his military service in the Central Theater Command. Fu was discharged from the army and joined the police force in December 2017， and now serves as a community police officer at Youanmen Police Station under the Fengtai Branch of the Beijing Municipal Public Security Bureau. He is deputy secretary of the party committee of Yulinli Community， Youanmen Subdistrict， Fengtai District. Since joining the police force， he has been honored with medals of merit twice and the titles of "National Exemplary Individual in Fighting COVID-19""National Excellent Police Officer""Most Beautiful Grassroots Police Officer"， and "Beijing Spiritual Civilization Constructor". In 2020 and 2023， he won the honors of "Most Beautiful Police Officer" and the "Most Beautiful Retired Army Officer" in Beijing， respectively.

An Officer Trusted by Residents

In December 2017， retired army officer Fu Tianlei became a community police officer at Youanmen Police Station under the Fengtai Branch of the Beijing Municipal Public Security Bureau. However， Fu's career transition from military attire to police uniform was challenging， partly due to his unfamiliarity with the community residents he now served. All day long， he mulled how to overcome this problem. In the end， he formulated four goals to achieve as quick as possible： acquaint himself with the community， make himself a familiar face to residents， figure out potential safety risks， and prepare himself for problem-solving.

Fu immediately immersed himself in the compact community under his jurisdiction， making as much presence as possible. He hung up posters with his contact information on the doorways of all the buildings; he distributed his business card to every resident he met; and he made a conscious effort to tour the community for at least 50 hours a week to familiarize himself with the community.

It did not take much time for Fu to become a well-known figure in the Yulinli Community. Increasing numbers of residents began greeting him warmly on the streets.

In the early hours of one morning， a resident phoned Fu for help with a water leak from the heating system that was flooding his apartment. Fu immediately rushed to the resident's apartment. After two hours' work， he managed to fix the issue and stop the leaking water.

Upon learning that an elderly resident often called the "12345"， a government service hotline， out of loneliness， Fu frequently dropped in on the elderly man for a chat. Fu got wind of a long-running family dispute in the community， and tried to solve the issue ， but to no avail on his first few attempts. His patience and determination did not pay off until the sixth day of his mediation.

Gradually， residents came to believe that no matter what difficulties they encountered， Officer Fu could be counted on to help them. In turn， Fu felt reassured that his previous efforts were worthwhile. "They prefer to turn to you for help only if you sincerely keep them in heart and mind，" he says.

Trivialities are believed to wear out  one's passion. But not for Fu. He has always volunteered to "face troubles" since day one of his police career. From safety risks to family feuds， nothing is too trivial for Fu. He devotes himself to making residents feel satisfied and secure by taking on all of their minor cases， quarrels， etc.. Six years into his police career， Fu has come up with a number of techniques to work at the grassroots level and strategies to settle conflicts. For example， he keeps a notebook in his pocket and records every emergency， worry and expectation of every resident; he always strikes up a warm conversation with residents to cement ties with them. This attitude comes from his dedication to community services and reflects his commitment to the "Fengqiao Experience" in the new era – a benchmark for public service developed by the Anhui provincial government for grassroots social governance based on people's livelihood. Each expression of thanks， each greeting with a smile or nod， and every farewell from residents gives Fu a feeling of fulfillment. It seemed that Fu could never be too close to the residents.

A Leader of Community Governance

Shabby and old-fashioned， the Yulinli Community is densely populated， with inadequate infrastructure and security facilities. It was fraught with theft of bicycles and motorbikes. To improve the security situation， Fu vigorously assisted the community in applying for physical and technical support from higher-level authorities. As a result of coordinated efforts across multiple areas， the security situation in the community has improved significantly.

With better security infrastructure in place， Fu shifted his attention to enhancing residents' security awareness. To that end， he invited community service workers to pay visits to every household and posted publicity materials. Fu also established an anti-fraud group chat on the messaging app WeChat. This group chat serves as more than a platform for anti-fraud campaigns. It has become a place where residents can report any concerns they have， to which Fu always responds timely and sets about resolving their issues in the most efficient way. To better meet residents' expectations， Fu also invited other parties to join the chat， such as community service workers， property managers， garbage sorting workers， and complaints-handling personnel. Over time， this group chat has played a pivotal role in settling disputes and ensuring the security of the community.